Refund policy

REFUND POLICY

Damaged or defective items: If your item arrives damaged, defective, or wrong, tell us within 30 days with a photo — we'll resend a replacement or refund you, your choice. No need to ship anything back.

Changed your mind: You have 14 days from delivery to request a return on unopened, unused items. Because our products ship directly from our fulfillment partner's warehouses, return shipping is the customer's responsibility, and the refund is issued once the item arrives back in resalable condition.

Non-returnable: For hygiene reasons, opened grooming and dental products can't be returned unless defective — but defects are always covered above.

To start a return or report a problem, reply to your order confirmation email with your order number.