FAQ

Is Furrow a real store?

Yep — we’re a real, just-opened pet supply store. We’re dropship-fulfilled, which means we don’t hold stock in a warehouse ourselves: orders are fulfilled through vetted suppliers and shipped straight to your door with tracking. Every product has to pass our quality and shipping bar before it ever lists.

How long does shipping take?

Orders are processed within 1–2 business days, then:

• US warehouse stock: ~2–5 business days to US addresses, ~7–15 business days to Canada
• Overseas partner facility: ~15–25 business days to Canada

You’ll see the confirmed estimate for your order at checkout — no surprises.

How do I track my order?

Once your order ships, a tracking number lands in your inbox automatically. If it doesn’t show up, check your spam folder or message us and we’ll dig it up.

What’s your return policy?

If anything arrives damaged, defective, or wrong, tell us within 30 days with a photo and we’ll resend it or refund you — your choice.

Changed your mind? You have 14 days from delivery on unopened, unused items (return shipping is on you). For hygiene reasons, opened grooming and dental products can’t be returned unless defective.

Where are you located?

We’re a Canadian store, shipping to both Canada and the US.

I still have a question

Message us anytime — a real human (Nathan, the owner) reads every email.